Use the tools with their stated assumptions. Keep project approval, purchasing commitments and reference information distinct.
Operator and contact
Effective September 13, 2026. Hardwood Failures is operated by Ipe Woods USA, LLC. This notice covers this specialist website, its tools and its inquiry service. Send privacy questions to help@ipewoods.com and identify this site. You can use the guides without becoming a sales lead.
Tool records on your device
Tool fields are held in the current page and are not automatically stored as a permanent project archive. Choosing Use in material inquiry saves a text record in session storage in this tab. You can review or remove that record before submission. Downloaded and printed copies stay on your device. Browser restore features can preserve sessions; protect access to shared devices.
Information submitted through inquiries
When enabled, the inquiry service receives your name, email, optional phone and company, request type, message and the project record you choose to attach. It also records a submission identifier, source path, timestamps and delivery status. We use that information to respond and route the request to Ipe Woods USA’s CRM. Do not enter payment details, sensitive personal identifiers or confidential documents.
Providers and technical information
Sites and Cloudflare support hosting, storage, security and sign-in. Base44 hosts the receiving CRM. These providers process information needed for their functions, potentially in locations where they operate. The application uses a hashed, time-bucketed network identifier for rate limiting. Expired rate-limit records are cleared during later requests. The application does not install advertising pixels or sell inquiry information. Essential hosting and sign-in cookies may be used by providers.
Security and retention
Inquiry payloads are encrypted in application storage; administrative access is restricted. No service can guarantee absolute security. Inquiry and audit records do not currently expire automatically. CRM copies have a separate lifecycle. Contact us about access, correction or deletion; we may need to verify your identity and retain records required by applicable obligations. Clearing a local brief does not delete a submitted inquiry.
Choices and updates
Optional fields can be omitted. This form does not enroll you in marketing SMS. Calling the dedicated number uses a separate telephone service; avoid sensitive information. The site is not directed to children under 13. Rights and exceptions depend on applicable law. We will update this notice when material practices change and provide additional notice where required.
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